HauteLook partners with top fashion and lifestyle brands, suppliers and service providers to offer insider access to the highest quality merchandise. As a result, we're able to deliver a wider selection of the latest styles at deeply discounted prices for our members.
In order to offer our members great deals on the widest selection of brands possible, we will occasionally offer merchandise provided by carefully chosen suppliers, rather than from the brand directly. Because we buy in larger quantities from these suppliers, we are able to pass those savings along to our members.
On occasion, we host a HauteLook Independent Sale Event -- another way to offer our members the most exclusive brands and products at amazing discounts. If you see a "HauteLook Independent Sale Event" label next to an event or product, it means that the available merchandise is provided by carefully chosen suppliers rather than directly from the brand itself.
In a HauteLook Independent Sale Event, you can expect:
STATE & LOCAL SALES TAXES
The terms contained herein are subject to change as the taxation of online transactions is continually evolving. HauteLook strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change.
States Where HauteLook Collects Sales Taxes
Orders shipped to AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NV, NY, OH, PA, RI, TN, TX, UT, VA or WA will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate.
States Where HauteLook Does Not Collect Sales Taxes
HauteLook does not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase may be subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases.
You may have a tax obligation in states where HauteLook does not collect sales tax. Details of how to report these taxes may be found at the websites of your respective taxing authorities.
If you choose to receive a HauteLook credit, you will receive your credit as soon as we've processed the return (usually within 24-48 hours of receiving the package.) We'll send an email letting you know that your return has been processed, at which point the credit will be available to use on HauteLook.
If you choose to receive a refund to your original method of payment, we will email you with the total amount of your refund as soon as the return has been processed. You should see the refund reflected on your credit card, PayPal account, Bill Me Later account, or billing statement within two to three weeks.
If you prefer a refund and used HauteLook credit to pay for any part of your order, that amount of HauteLook credit will be returned to your account, and you will be refunded any remainder to your method of payment.
HauteLook Return credit never expires. You can use it whenever you want.
HauteLook Friend Referral, Member Care Courtesy and Promotional credit are valid for 90 days from the date of issue.
If you choose to receive a HauteLook credit, you will receive your credit as soon as we've processed the return (usually within 24-48 hours of receiving the package.) We'll send an email letting you know that your return has been processed, at which point the credit will be available to use on HauteLook.
If you choose to receive a refund to your original method of payment, we will email you with the total amount of your refund as soon as the return has been processed. You should see the refund reflected on your credit card, PayPal account, or billing statement within two to three weeks.
If you prefer a refund and used HauteLook credit to pay for any part of your order, that amount of HauteLook credit will be returned to your account, and you will be refunded any remainder to your method of payment.
HauteLook Return credit never expires. You can use it whenever you want.
HauteLook Friend Referral, Member Care Courtesy and Promotional credit are valid for 90 days from the date of issue.
We work closely with brands, suppliers and service providers to determine the exact number of items available for each event, but occasionally fewer items than anticipated are available after the sale event is complete, which leads to some members not receiving their items.
Those few members whose orders are affected by these shortages will be notified by email and receive a full refund for the unavailable item(s), as well as a HauteLook account credit ($5 for beauty items, $10 for all other categories.)
We are working with our partners and suppliers to eliminate this problem.
We work closely with brands, suppliers and service providers to determine the exact number of items available for each event, but occasionally fewer items than anticipated are available after the sale event is complete, which leads to some members not receiving their items.
Those few members whose orders are affected by these shortages will be notified by email and receive a full refund for the unavailable item(s), as well as a HauteLook account credit ($5 for beauty items, $10 for all other categories.)
We are working with our partners and suppliers to eliminate this problem.
For orders shipped to Canada, we simply charge a flat $10.95 shipping rate (this includes brokerage fees) with incremental charges for packages over two pounds, and an international surcharge of 20%, which covers GST, PST and duties.
For orders shipped to Australia the shipping charges will be based on the weight of the package.
These charges will be displayed when you check out, and what you see is what you pay - there will be no additional charges upon receipt.
Please note: all prices and charges on the site are in US dollars.
For Canadian orders the 20% international surcharge covers all GST, PST and duty fees.
For Australian orders, to avoid charging you any additional duties or fees, we can ship up to approximately $1,000.00* AUD worth of goods without incurring a charge.
*The currency exchange rate may vary at time of shipment, affecting duties and tax. For more information, please contact Member Care.